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General Information
We offer a wide range of services including guided tours, customized travel itineraries, hotel bookings, flight bookings, transportation arrangements, and travel insurance. Whether you're looking for a relaxing vacation, an adventurous trip, or a cultural tour, we have something for everyone.
You can contact us via phone, email, or through our website's contact form. Our customer service team is available 24/7 to assist you with any queries you may have.
Booking and Payments
You can book a tour directly through our website/Email/Whatsapp by selecting your desired package and filling out the necessary details. Alternatively, you can call our customer service team, and they will assist you with the booking process.
We accept all major credit and debit cards, bank transfers, UPI and PayPal. For international clients, we also accept payments through Western Union and MoneyGram.
Yes, a 50% deposit is required to secure your booking. The amount of the deposit varies depending on the tour package and destination. The remaining balance must be paid before the tour starts.
Cancellations and Refunds
Our cancellation policy varies depending on the tour package. Generally, cancellations made more than 30 days before the tour start date are eligible for a full refund. Cancellations made 15-30 days before the tour start date are eligible for a 50% refund. No refunds are provided for cancellations made less than 15 days before the tour start date. Please refer to the specific tour package details for exact information.
To request a refund, please contact our customer service team with your booking details. They will guide you through the process and ensure your request is handled promptly.
Travel and Accommodation
Yes, we offer comprehensive travel insurance to cover any unexpected events during your trip. Our insurance plans cover medical emergencies, trip cancellations, lost luggage, and more. We highly recommend purchasing travel insurance for peace of mind.
Absolutely! We specialize in creating customized travel itineraries tailored to your preferences and needs. Contact our travel consultants, and they will work with you to design the perfect trip.
We offer a range of accommodations to suit different budgets and preferences, from luxury hotels and resorts to budget-friendly hostels and guesthouses. All our accommodations are carefully selected to ensure comfort and convenience.
Tours and Activities
Yes, most of our tours are guided by experienced and knowledgeable local guides who provide insights into the destinations and ensure you have a memorable experience.
Yes, solo travelers are welcome on our tours. We offer a variety of group tours where you can meet and travel with other like-minded individuals.
Packing recommendations vary depending on the destination and type of tour. Generally, we recommend packing comfortable clothing and shoes, travel documents, personal toiletries, and any necessary medications. Our travel consultants can provide a detailed packing list based on your specific trip.
Special Requests
Yes, we can accommodate special dietary requirements. Please inform us of your dietary needs at the time of booking, and we will make the necessary arrangements with our partners and suppliers.
Yes, we can arrange special events such as birthdays, anniversaries, or honeymoon surprises during your tour. Please let us know your requirements in advance, and we will make your celebration extra special.
If you have a special request or any questions not covered in this FAQ, please contact our customer service team. We are here to assist you and ensure you have an unforgettable travel experience.
